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Privacy policy

Last Updated: November 9, 2016

thyssenkrupp Elevator (Canada) Limited ("tke" or "We'') knows that you care about how your personal information is used and shared, an obligation we take seriously. tke has created this privacy policy (ìPrivacy Policyî) in order to demonstrate our commitment to you and for you to understand the practices and conduct of tke as it applies to information collected about our customers and visitors.

By accessing the tke website at, including all related pages ("Site") and/or services and/or products provided on the Site or any emails generated from or through the Site (collectively, the "Service"), you are accepting the Privacy Policy.

Information Gathered

The Site gathers information such as what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their clickstream information (for example, which pages they have viewed and how long they have been there). Note that information is only gathered while the visitor is on the Site. tke monitors how a visitor arrives at the Site, but cannot and will not gather information about other third party sites the user has visited. tke automatically receives and records such information on our server logs from your browser.

When you visit the Site, we collect information, including Personally Identifiable Information that you provide. ìPersonally Identifiable Informationî means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID and other contact information that you voluntarily submit to us. Visitors of the Site can also choose not to enter any of their Personally Identifiable Information.

In certain sections of the Site, tke may invite you to contact us to pose questions, request information, enter promotions or contests offered by tke, or complete a registration form. We may ask for Personally Identifiable Information to be entered as a means of registration before accessing a certain part of the Site.

Usage of Personally Identifiable Information

tke uses your Personally Identifiable Information in order to provide a more personal and efficient experience on the Site, to provide you with the products and services you requested or with information, offers or promotions that we think may interest you, to save you time and better respond to your needs, to improve the content and general administration of the Site and our services, and to provide you with notices containing updates about tke and its services.

The Site may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your Personally Identifiable Information e.g., the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, External Web Sites (as defined below) linked to, and IP addresses. tke may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, track usersí movement, and gather broad demographic information for aggregate use.

Disclosure of Personally Identifiable Information

tke may disclose your Personally Identifiable Information without prior notice to you: (a) if we believe we are required to do so by law, court order, subpoena from a court with proper jurisdiction, regulation or other government authority or otherwise in cooperation with an ongoing investigation by a governmental authority or agency. Only information requested or described is disclosed as directed pursuant to the subpoena or court order. Subject to its legal obligations, tke will notify customers of the information request as allowed by the subpoena or court order. tke will not sell your Personally Identifiable Information to any company, organization, or third party. We do not share, sell, rent or trade Personally Identifiable Information with third parties for their promotional purposes. tke utilizes great care in keeping customer information secure and private.


tke employs third-party cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the 'Cookies' folder on a visitor's hard disk and allow tke to remember the visitor. The cookies placed by the tke server are readable only by tke, and cookies cannot access, read or modify any other data on a computer. All web-browsers offer the option to refuse any cookie. If a visitor refuses the tke cookie, tke does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the site's features according to your preferences. You may also delete a cookie manually from your hard drive. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

Communication from tke

We will occasionally send you information on products, services, special offers and promotions, newsletters, brochures, white papers and case studies. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the Choice and Opt-out.


We provide you the opportunity to ëopt-outí of having your Personally Identifiable Information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at

Transfer of Assets

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all, or substantially all, of our assets, Personally Identifiable Information, non-personal information, and any other information we have collected about the users of our Site may be transferred to such entity as one of the transferred assets. Also, if any insolvency or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Data Access and Correction

If your Personally Identifiable Information changes, or if you no longer desire the services available at our Site, you may correct, update, amend, or deactivate it by emailing us at or by contacting us by telephone or postal mail at the contact information listed below. We will make commercially reasonable efforts to respond to your request to access within 7-10 business days or sooner.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our Site which may contain Personally Identifiable Information. We obtain each customer's consent via email prior to posting the customer name and testimonial.

Links to Third Party Sites

The Site may provide links to other websites or resources over which tke does not have control ("External Web Sites"). Such links do not constitute an endorsement, approval, or recommendation by tke of those External Web Sites. By accessing or using this Site, you acknowledge that tke is providing these links to you only as a convenience, and further agree that tke is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the link to External Web Sites. We encourage you to note when you leave our Site and to read the privacy statements of such other External Web Sites before submitting any personal information.

Children's Privacy

tke does not knowingly contact or collect personal information from children under 13. Our Site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe that we have mistakenly or unintentionally collected such information through our Site, please notify us at the contact address below so that we may immediately delete the information from our servers.


tke employs reasonable procedural and technological measures, consistent with standard industry practices that are designed to help protect your Personally Identifiable Information from loss, unauthorized access, disclosure, alteration or destruction. For example, we store the Personally Identifiable Information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a username and/or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Our team of security professionals continually monitors and tests our web interface touch-points and implements technology updates in an effort to thwart any attempts for unauthorized intrusion.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Reservation of Rights

tke reserves the right to change the terms of this privacy policy at any time in its sole discretion and will post notice of the updated Privacy Policy on our Site so you are always aware of what Personally Identifiable Information we may collect and how we may use this information. tke may also send registered users of the Site e-mail notifications notifying such users of any changes to the Privacy Policy. tke encourages you to review this Privacy Policy regularly for any changes or modifications to the way we use your personally identifiable information. Your continued use of the Site and/or continued provision of Personally Identifiable Information to us will be subject to the terms of the then-current Privacy Policy. If you have any questions about this Privacy Policy or the practices of this Site, please contact tke at or write us directly at thyssenkrupp Elevator - Customer & Engineering Centre, 270 Finchdene Square, Toronto, ON M1X 1A5, Canada or call us at (416) 291-2000.

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